Terms and Conditions

1. Introduction

Welcome to TJ Hair System websites, including tjhairclinic.com and tjhairtransplant.com.

These Terms and Conditions govern your access to and use of this website and the services presented under the TJ Hair System brand.

By accessing this website or submitting your information, you agree to these Terms.

2. Nature of Services

TJ Hair System is a brand used for commercial and informational purposes to present hair restoration services.

Medical evaluations and procedures are performed by licensed medical professionals operating under the commercial names TJ Hair Clinic and TJ Hair System, a medical practice established in Mexico in accordance with applicable health and sanitary regulations. Services are carried out within licensed medical facilities at Russald Medical.

For patients located in the United States and other international markets, MedicalMex provides non-clinical services including case management, administrative coordination, travel support, and the commercialization and management of digital platforms, websites, and related assets used to present and coordinate services.

MedicalMex does not practice medicine and is not responsible or liable for any medical services, clinical decisions, treatments, or outcomes.

TJ Hair operates as a MedicalMex Trusted Partner within its trusted partner network for hair restoration services.

3. Educational Purpose Only

This website and all related tools, including remote evaluations and assessments, are provided for educational and informational purposes only.

They do not constitute medical advice, diagnosis, or treatment.

A doctor-patient relationship is only established following an in-person consultation with a licensed physician in Mexico.

4. Free Assessment and Pre-Travel Evaluation

The Free Assessment Questionnaire and related tools are automated systems using proprietary logic and may incorporate artificial intelligence.

These tools:

Provide preliminary recommendations only

Are intended for pre-travel educational decision-making

Are not final medical determinations

All recommendations are subject to confirmation and modification during in-person evaluation.

5. Pre-Travel Evaluation and In-Person Confirmation

Preliminary evaluations are based on limited and self-reported information.

Patients acknowledge that:

Final diagnosis and treatment planning occur in person

Medical criteria, graft counts, and techniques may change upon clinical evaluation

Additional verification may be required

Patients agree, when reasonably requested, to:

Provide updated photographic evidence

Participate in video-based evaluations for visual confirmation

6. Treatment Design, Consent, and Clinical Adjustments

Hair restoration procedures involve individualized medical design.

All treatment plans are:

Reviewed with the patient

Discussed with the treating physician

Approved and consented to prior to the procedure

Under specific clinical circumstances, physicians may make real-time adjustments when medically necessary or beneficial to outcomes, including during the procedure.

7. TJ Hair System Framework

By proceeding with treatment, patients acknowledge and consent to the TJ Hair System framework, which may include:

An interdisciplinary team of doctors, specialists, technicians, and nurses

Use of cellular-based therapies where applicable

Combination of techniques, technologies, and medical devices

8. Patient Rights and Responsibilities

Patients have the right to receive information, ask questions, and participate in their care decisions.

Patients acknowledge and agree that:

They will provide accurate, complete, and truthful medical information and will not misrepresent their medical history, conditions, or prior treatments

They will follow all medical instructions, including pre- and post-procedure care, as directed by licensed medical professionals in Mexico

They understand that aesthetic and medical procedures do not guarantee specific outcomes, and results may vary based on individual conditions and clinical factors

Patients further acknowledge and consent that:

Medical providers may recommend modifications to a treatment plan when necessary to preserve patient safety or achieve the best possible outcome

If a patient presents with medical conditions, anatomical limitations, or other factors identified during evaluation, the physician may adjust the procedure accordingly, including changing techniques, scope, or approach

In cases where a patient requests or prefers a specific treatment, but the physician determines that the patient is not an appropriate candidate or that an alternative approach would better achieve the desired result, the physician may recommend and proceed with an adjusted treatment plan with patient consent

Under certain clinical circumstances, including during the procedure, physicians may make real-time decisions or adjustments based on professional medical judgment to improve outcomes or address safety considerations

By proceeding with treatment, the patient acknowledges and consents to these clinical decision-making standards.

9. Payments, Commitment, and Financial Responsibility

By booking services, patients agree to fulfill all payment obligations.

Patients acknowledge that:

A confirmed booking constitutes a promise to pay

Receiving services does not eliminate payment obligations

Patients agree not to:

Initiate fraudulent disputes or chargebacks for services rendered

Misrepresent transactions to financial institutions

Failure to comply may result in collection actions, including cross-border enforcement where applicable.

10. Pricing Structure and Geographic Variability

Pricing may vary based on location and service structure.

International patients may receive bundled services including coordination, logistics, and concierge support.

Domestic Mexico pricing may differ based on local service structure and operational efficiencies.

These differences reflect service scope, not discriminatory pricing.

11. Cancellations and Refunds

Cancellations and refunds are governed by the Booking and Cancellation Policy available on this website.

Patients are responsible for reviewing and complying with those timelines.

12. Travel Compliance and Conduct

Patients must comply with all applicable laws between Mexico and their country of residence.

This includes not traveling with:

Illegal substances

Unauthorized controlled medications

Weapons or prohibited items

13. Communication and Legal Requests

All legal and medical record requests must be submitted to:

legal@russaldmedical.com

Response times may take 30 days or longer.

14. Data, Privacy, and AI Use

Services may involve the use of automated systems and AI for preliminary evaluation and communication support.

These tools do not replace medical judgment.

Data is handled in accordance with applicable Mexican regulations.

15. Limitation of Liability

To the fullest extent permitted by law:

MedicalMex is not liable for any medical services or outcomes

TJ Hair Clinic and Russald Medical are not liable for:

Variability in results

Patient dissatisfaction

Changes in treatment plans

Travel-related disruptions

16. Right to Refuse Service

Services may be refused or postponed at the discretion of the medical team for safety, compliance, or operational reasons.

17. Reputation and Public Statements

Patients are free to share their experiences.

However, patients agree that:

Statements must not be false, misleading, or defamatory

Given the binational nature of operations, in cases where false or defamatory statements materially impact reputation, appropriate actions may be pursued under applicable laws in Mexico and/or the United States.

18. Governing Law

All medical services are provided in Mexico and governed by Mexican law.

19. Modifications

These Terms may be updated at any time. Continued use constitutes acceptance.

20. Contact

info@tjhairtransplant.com