Privacy Policy
1. Introduction
This Privacy Policy describes how information is collected, used, and protected when you interact with TJ Hair System websites and related services.
By using this website or submitting your information, you consent to the practices described in this policy.
2. Information We Collect
We may collect the following types of information:
Personal information
Name, phone number, email, location
Medical-related information
Photos (including scalp and donor area)
Medical history and questionnaire responses
Treatment interests and prior procedures
Technical information
IP address
Browser type
Website usage data
3. How Information Is Collected
Information may be collected through:
Website forms
Free Assessment Questionnaire
Photo uploads
Email, SMS, or WhatsApp communication
Scheduling and booking tools
4. Use of AI and Automated Systems
Certain tools used in the evaluation and communication process may include automated systems and artificial intelligence.
These systems are used to:
Assist in preliminary assessments
Organize and process submitted information
Support communication and response workflows
Improve service efficiency and consistency
Automated outputs are informational and supportive only and do not constitute medical advice, diagnosis, or treatment.
All medical decisions are made by licensed medical professionals during in-person consultation.
5. Purpose of Data Use
Your information is used to:
Provide preliminary assessments and educational guidance
Coordinate consultations and appointments
Facilitate communication and support
Improve internal systems, tools, and service quality
Maintain operational and legal records
6. Medical and Coordination Data Sharing
Your information may be shared between:
TJ Hair Clinic (medical practice in Mexico)
Russald Medical (facility where services are performed)
MedicalMex (non-clinical coordination and case management services)
This sharing is strictly for purposes of evaluation, coordination, and service delivery.
MedicalMex does not provide medical care.
7. Cross-Border Data Handling
By submitting your information, you acknowledge that your data may be processed in Mexico and the United States.
Data protection laws may differ between jurisdictions.
8. Communication Consent
By providing your contact information, you consent to being contacted via:
Phone
SMS
Messaging platforms such as WhatsApp
These communications may include appointment coordination, follow-ups, and service-related updates.
9. Data Security
While services are not governed by HIPAA, reasonable efforts are made to maintain a high standard of data protection.
We utilize available technologies and platforms that incorporate security measures aligned with industry practices.
10. Data Retention
Information is retained only as necessary for:
Operational purposes
Legal and regulatory compliance under Mexican law
We do not maintain unnecessary custodial data beyond required obligations.
11. Your Responsibilities
You are responsible for:
Providing accurate and truthful information
Understanding that communication channels may not always be fully secure
12. Legal and Medical Record Requests
All legal or medical record requests must be submitted to:
legal@russaldmedical.com
Processing may take 30 days or longer depending on the request.
13. Third-Party Tools and Platforms
We may use third-party platforms (including CRM systems, communication tools, analytics services, and automated technologies) to support operations.
These providers may process your information as part of service delivery.
14. Cookies and Tracking
This website may use cookies and tracking technologies to improve user experience and analyze performance.
You may adjust your browser settings to manage cookie preferences.
15. Changes to This Policy
This Privacy Policy may be updated periodically. Continued use of the website constitutes acceptance of any updates.
16. Contact
For privacy-related inquiries:
legal@russaldmedical.com
Legal and records requests:
legal@russaldmedical.com